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Sign Up, Change or Cancel a Service

If you want to sign up, amend any aspect of, or cancel, a phone line or high speed internet service use this online form.

Are you a new or existing customer?

New customer You don't have an account with us.
Which services would you like?
- Phone line
  - Broadband You must have a phone line to sign up for Broadband.
Existing customer You already have a phone line from Cable & Wireless.
What would you like to do?
- Sign up for a new service (Superfast Broadband is a new service please tick here for this)
  - Phone line
  - Broadband
- Choose different features, upgrade, or renew your contract
  - Phone line
  - Broadband
- Moving house
- Cancel a service
Are you a home or a business customer?
- Home
- Business
Please enter either your account number

or your account number

or your telephone number
01481
The phone line must be in your name to sign up for any changes to the service.