Frequently Asked Questions

1. What is the Guernsey Online Directory?

It’s a directory of the Bailiwick of Guernsey Alphabetical and Classified listings.
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2. Can I remove my listing before the next data update?

Yes, you will need to request ex directory status to remove your entry from the published directory, directory enquiries and the Guernsey Online Directory. Please contact Information Services to request this option, email directory@surecw.com.
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3. How do I advertise in the Guernsey Online Directory?

Please contact Information Services for details, email directory@surecw.com.
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4. How are the classified listings sorted?

Listings are sorted alphabetically within the category.
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5. I have an advert in the published book, why am I not listed in the category?

This is an online directory based on text entries as appearing in the published directory. Display advertisers will only appear if they have text entries within that category.
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6. How can I amend my entry in the Guernsey Online Directory?

By filling out the Directory Entry Amendment form and either posting it back to us or dropping it into one of our retail stores.
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7. Why can't I search on a number?

The compliance of the Guernsey Online Directory with the Data Protection Law and associated Privacy Regulations is crucially dependent on the scope of any search facilities that are included within it.

Regulations permit searching on the basis of name, for example, but not a number despite the existence of the numerical section of the printed directory.
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8. Do I need cookies enabled in order to use the site?

Yes, you need to enable session cookies in your browser before you can search the directory.
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9. I am getting an error saying "Sorry, we could not process your request. Please try again by clicking on one of the letters in the navigation bar below." whenever I use the online directory.

When using the site try not to use your back button. You should also make sure that session cookies are enabled in your browser.
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10. When will the next data update occur?

The next online update will be later on this year.
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11. Company Names - "And" and "Ampersands"

If you are searching for a company name which includes "and" in the title, try using "&" or ignoring "and" completely.
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12. How do I search for a company whose name begins with a number?

If you are searching for a company name that begins with a number, try spelling the number eg '2' try 'two'.
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