Sure helps out with safety calling
Staff in Sure’s Contact Centre have answered
645 emergency calls over an eight day safety calling
initiative.
The annual event involves reconstructions of
several emergency situations requiring the ambulance, fire service
and police, and gets local schoolchildren to make a call to the
emergency services.
Avril Trump, Sure’s Contact Support Manager,
said that the centre has been receiving and forwarding all of the
emergency calls.
“Sure operates a local Contact Centre 24 hours
a day, 365 days a year as a free service for our customers. As part
of our commitment to the Bailiwick, all 999 and 112 calls made are
routed through our operators who then contact the appropriate
emergency service. For the purposes of the safety calling
initiative we are transferring the calls through to a special
control room at Rue Maingy but usually we alert the emergency
services directly,” she said.
“This is a great annual initiative which
educates children about making emergency calls when they need to be
made, but also about making them responsibly,” she said.
Sure’s Contact Centre handled nearly 2,000
emergency calls last year.