BROADBAND SERVICE FULLY RESTORED

Sure Internet services are now fully restored following an intermittent technical issue this afternoon which affected a number of users.

At about 14:30 engineers and call centre staff were alerted to an issue stopping some residential broadband customers from logging onto the network. Engineers identified a faulty switch in the IP core, which was subsequently rebooted.

Any customers still having problems logging on should reboot their router by unplugging it, waiting a few minutes then reconnecting. Should this be unsuccessful, please call Sure’s 24 hour contact centre, telephone: 151.

Russell Sharman, Chief Technical Officer for Sure, commented:

“Technical problems, when they occur, are frustrating. This particular switch had operated for 30 months without incident before today. Our duty engineer solved the problem very quickly and call centre staff kept customers up to date at all times with progress on solving the fault. We do apologise to all customers affected for any inconvenience that this has caused.”