Faster broadband across Guernsey

28 April 2010

Guernsey now has faster broadband across the island.

Engineers for Sure have upgraded connections at seven exchanges serving the island, Alderney and Sark and completed the work a week ahead of schedule.

The work was the first stage of a major project to deliver a doubling of speeds for broadband across the Bailiwick at no extra cost to Sure customers. The great majority of internet users in the islands will already be seeing improved speeds.

Vicki Abraham, Consumer Product Manager, Fixed Services, said:

“The broadband work has gone really well, more rapidly than we expected, and the feedback we’ve received from customers so far has been positive. We haven’t had any lasting problems reported so far.

“Our planning for the second phase of this project starts now and we will see further increases in internet speeds, while maintaining the quality of the network, later this year.”

Sure is monitoring performance and welcomes customer feedback. There is a link available on the Sure website – www.surecw.com/broadbandfeedback

Any faults should be reported through the usual Customer Service Centre telephone number 700700. Customers of other Internet Service Providers should report their experiences direct to their provider.

As part of the upgrade, residential broadband lines have been enhanced, meaning that instead of receiving speeds of up to 2 Megabits per second (Mb/s) customers could now receive to up to 4Mb/s.