Terms & Conditions and Service Level Agreements

General

The General Terms and Conditions apply to ALL C&W Guernsey services EXCEPT those in the section below headed Data Centre & Managed Services to which the Data Centre General Terms and Conditions apply. The General Terms and Conditions should be read in conjunction with the Service Specific Terms and Conditions applicable to the service.

Telephony Services

Telephony
Telephone Directory
Conference Call
Chargecard
Conference Calls - On Demand

Phones, Faxes & Business Systems

Customer Premises Equipment
CPE Maintenance Repair Apr 08
CPE Maintenance Response Apr 08

Business Services & Business Continuity

Private Circuits (from 1 February 2010)
Dual Parenting
Frame relay
Disaster Recovery
Sure Business Discount
Ethernet Connect

Internet & Web Services

General Internet
Sure Anytime and Pro Broadband (was High Speed Internet)
Broadband Connect
Online shopping
Online Billing
Broadband Pay As You Go (was High Speed Internet)
Internet IP Feeds (from 1 March 2009)
Internet Web Service
WiFi
Fair Usage Policy
High Speed Internet Promotion - Wi-Fi Router

Mobile & Messaging

Lifestyle & Picture Messaging
Sure Data Pro (formerly Lifestyle Pro) Nov 08
Pay Monthly Mobile (Customers pre 31 May 2007)
EZ-Pay Scheme
BlackBerry Internet Solution v4A Feb 09
MobileData
BlackBerry Trial
Sure Pay As You Go
Pre Pay Mobile (No new customers after May 2007)
EasySMS2
BlackBerry Enterprise Solution v5A Feb 09
Sure Pay Monthly Mobile
e-Top Up
All-In-One
BlackBerry Internet PAYG
Free weekends
Telemetry
Boosters
Mobile broadband

Data Centre & Managed Services

Data Centre General Issue 4, November 2008
Managed Operating Systems
Tape Backup
Bandwidth & Network Access
Managed Firewall
Attack Mitigation Service

Promotional Terms

Unlimited Boosters
Free BlackBerry Christmas
Sure Friends
On Line Top Up Bonus Credit Scheme