The Sure Telephony Service
from Cable and Wireless Guernsey Limited (C&W) consists of a
telephone line connected to a Network Terminating Point, whether it
is for use as a home telephone, fax, Internet or a business
line.
SECTION 1 –
Service Specific Terms and Conditions
These C&W Service
Specific Terms and Conditions should be read in
conjunction with the C&W General Terms and Conditions.
Where there is conflict these Service Specific Terms and Conditions
supersede the General Terms and Conditions.
1. Definition and
Interpretation
The C&W General Terms
and Conditions include definitions. These definitions are in
addition:
"Call Package
Options" means the Call package tariff options made
available by Sure and as may be amended from time to time.
"Customer Premises
Equipment" means Telecommunications Apparatus (including
any extension wiring and sockets) located at Your Premises and
connected to a Telecommunications Network at a Network Termination
Point.
"Directory Enquiry
Service" means a directory information service, which is
operator assisted and involves the operator looking up entries on a
database, or is available online.
"Network
Termination Point" means any physical point of connection
forming part of a Telecommunications Network at which another
Telecommunications Network or Customer Premises Equipment may be
connected.
"Service Delivery
Date" means the date on which We make the Telephony
Service ready for use;
"Telecommunications Equipment" has the same
meaning as in section 31 of The Telecommunications (Bailiwick of
Guernsey) Law, 2001.
"Telephone
Directory" means a telephone directory published from time
to time by Us.
"Telephony
Service" means the provision of a PSTN or ISDN telephone
line to Your premises in accordance with these C&W Service
Specific Terms and Conditions.
2.
Provision of Service
2.1 We will provide the Telephony Service to
the Network Terminating Point. All internal wiring, including
extension wiring, sockets and structured cabling, and other
Customer Premises Equipment are not covered by the provision of the
Telephony Service and will be Your responsibility. The provision of
such Customer Premises Equipment and internal wiring may be covered
by separate C&W Service Specific Terms and Conditions and,
where relevant, these will apply.
2.2 We will put Your name, address and
Service Number in Our Telephone Directory and make the Service
Number available from a Directory Enquiry Service unless You ask Us
not to. You must pay an additional charge, as set out in Our
Price List for any additional or special entries that We agree to
provide in Our Telephone Directory. You should refer to the
Telephone Directory Service Specific Terms & Conditions.
2.3 Should cabling on the Telecommunications
Network side of the NTP form part of the Service then this is
provided on the basis of surface mounted wiring in a standard
environment.
3.
Telecommunications Equipment
You are responsible for
any Telecommunications Equipment that We provide at Your Premises
and for its safe and proper use. You must not interfere with
it nor let anybody else do so, unless authorized by Us. If
any part of Our Telecommunications Equipment is lost, destroyed or
damaged, apart from fair wear and tear, You will be charged for its
repair or replacement.
4.
Payment
4.1 Rental for the Telephony Service will
start on the Service Delivery Date, unless:
4.1.1 We
notify You of a later date for the start of the Telephony Service
when rental will be payable from; or
4.1.2
You use the Telephony Service before the Service Delivery Date, in
which case rental will be payable from the date You first use the
Telephony Service.
4.2 Rental is normally payable in advance
but We may bill You in arrears. Except for a temporary
Telephony Service, You must pay rental in accordance with Our
billing cycle. We will apportion rental on a daily basis for
incomplete billing periods.
4.3 Call charges will be calculated, except
where We otherwise determine, using the details recorded at Our
telephone exchange or provided to Us by Other Licensed
Operators.
4.4 The call duration shall be the duration
of the establishment of the means of communication.
5.
Termination
5.1 You may terminate this Agreement by
giving written notice to Us of at least 10 working days. If
You terminate this Agreement during the Initial Term of Service You
shall be liable for any outstanding charges at the rate in force at
the time. Outstanding rental charges shall not be payable
if:
5.1.1 the
Service is replaced with another Service from Us that We deem to be
comparable; or
5.1.2 We
materially change the rental charge or terms and conditions of this
Agreement to Your detriment.
6.
Accommodation, Power and Lightning
Protection
6.1 In order to provide the
Telephony Service We will have to place Telecommunications
Equipment on Your Premises. You must provide a suitable
location and environment for Our Telecommunications
Equipment. You must prepare Your Premises before the
Telephony Service is provided according to any instructions that We
may give You. We will take reasonable care when carrying out
work on Your Premises but You will be responsible for any necessary
re-decoration and for putting items back once We have completed the
work.
6.2 You must supply at Your own
expense, a suitable mains electricity supply and connection points,
where We need them, if they are required for Our Telecommunications
Equipment.
6.3 If You require You must
provide at Your own expense, suitable lightning protection
equipment for use with any Customer Premises Equipment associated
with the Telephony Service.
7.
Customer Premises Equipment
7.1 You must only connect
Customer Premises Equipment to Our Telephony Service at Our
designated Network Termination Point.
7.2 Your Customer Premises
Equipment must only be used with Our Telephony Service as directed
under The Telecommunications (Bailiwick of Guernsey) Law, 2001 and
in a way that meets all relevant standards and instructions
applicable to You. If Your Customer Premises Equipment does
not comply with the above then You must disconnect it immediately
or allow Us to do so at Your expense.
8.
Information and Permissions
8.1 You confirm that in respect
of the Telephony Service:
8.1.1 We
may install and keep the Telephony Service and Telecommunications
Equipment at the Premises and have reasonable access to it;
and
8.1.2
You have obtained all permissions, licences and consents from third
parties that are necessary or desirable for the supply of the
Telephony Service until its removal.
9.
Access to Premise
You shall let Us or Our
representatives enter Your Premises for the purpose of installing,
maintaining or removing the Telephony Service as long as We show
You Our identity badge. We will meet Your reasonable
requirements for the safety of people on Your Premises and You
shall be responsible for the safety of Our representatives whilst
on Your Premises.
10. Use of
Information
In providing information
for inclusion in the alphabetical section of Our Telephone
Directory, You agree that We will also provide the information to
service providers for inclusion in telephone or Internet directory
enquiry services and also in printed form in other
directories.
11. Call Package
Options
11.1 If You wish to select one of the 'Sure
Home' tariffs You will be required to sign-up for the Call Package
Option online.
11.2 Call charges will be those applicable
at the time for Calls made on the Call Package Option You have
selected.
11.3 You must pay Us for the Service by
Direct Debit. You will be required to complete a Direct Debit
mandate when You sign-up online for the Service.
11.4 If You use the Service in a way that is
inconsistent with a specific Call Package Option We reserve the
right to apply the Call Package Option charges that relates to the
level and type of use You make of the Service. If You use the
Service other than in a normal and reasonable way We may suspend or
terminate the Service immediately in which case You will be
responsible for paying all charges under the applicable pricing
plan.
12. General Terms
and Conditions
You should refer to the C&W General Terms
and Conditions for additional clauses under each of the above
headings and for the following:
We will provide You with
the Telephony Service on the terms and conditions as stated.
We plan to deliver a working service by the
time as agreed with You or within the maximum time for provision as
stated above.
Requests made to Us relating to the provision
of the Telephony Service must be made in writing to:
Cable and Wireless Guernsey Limited, PO Box 3,
Upland Road, St Peter Port, Guernsey GY1 3AB,
Fax (01481) 724640 or email
contact@surecw.com
If You require any work for the provision of
service to be undertaken outside of the Normal Working Hours then a
charge will be made based on the applicable hourly rate.
Fault Support (Telephony
Service)