Managing Operating System Service Specific Terms and
Conditions
The Cable & Wireless Guernsey Managed Operating System (OS)
Service provides the installation, management and support of
Operating Systems running on the Hosting Servers included in Your
Hosting Solution.
We will install and manage Your chosen Operating System(s) on
Your Hosting Servers. If Your Hosting Solution includes a Clustered
Environment, We will install and manage the redundancy between the
Clustered Hosting Servers.
DATA CENTRE SPECIFIC TERMS AND CONDITIONS
These Data Centre Specific Terms and Conditions should be read
in conjunction with the Data Centre General Terms and
Conditions. Where there is conflict, these Data Centre
Specific Terms and Conditions (as applicable) supersede the Data
Centre General Terms and Conditions.
1. Definitions And Interpretation
The Data Centre General Terms and Conditions include
definitions. Any definitions set out below are in
addition.
"Active/Active Cluster" configuration means
that both of the Cluster's systems are production (for reasons of
load balancing) but in the case of a failure of one system all
traffic will be directed to the other system.
"Active/Passive Cluster" configuration means
that one system is the Cluster's production system and the other is
the Cluster's standby system.
"Business Day " means any day Monday through
Friday excluding Bank Holidays in the Bailiwick of Guernsey.
"Cluster" or "Clustered
Environment" means a redundant system of identical Hosted
Servers.
"Customer Software" is application or database
software provided by You and installed at Our site.
"Fallback" means the switching back to a
Cluster's production system following a Failover, after the cause
of the Failover has been repaired.
"Failover" means the process of switching from
a Cluster's production system to its backup system when a failure
of the production system occurs.
"Hosted Application" is a World Wide Web or
other application hosted at Our site containing World Wide Web,
Internet or intranet content.
"Hosting Server" means the server hardware and
software, managed by Us, dedicated to hosting a Hosted
Application
"Hosting Solution" means a collection of
services taken as a single solution provided by Us to You.
"Operating System" means a computer programme
installed on a server, which enables Your software and Hosted
Applications to run on that server.
"Security Patch" means software provided by a
manufacturer to update an Operating System to the latest security
requirements.
"Service Pack" means software provided by a
manufacturer to generally enhance an Operating System.
"Virtual Private Network (VPN)" means a network
of secure encrypted tunnels across the Internet.
2. Provision Of Service
2.1 The Supported Platforms Document specifies the makes, models
and configuration of systems supported by Our Managed OS
Service.
2.2 Our Service can cover non-redundant, redundant and Clustered
Hosting Servers. Different service levels apply to each different
category of Hosting Server. The following Service options are
available:
2.2.1 Microsoft - installation,
management and support of Microsoft based Operating Systems on
Hosting Servers;
2.2.2 Linux - installation,
management and support of Linux Red Hat Operating Systems on
Hosting Servers;
2.2.3 Sun - installation, management and
support of Sun Solaris Operating Systems on Hosting Servers;
and
2.2.4 Microsoft Clustering -
installation, management and support of Windows 2000 Advanced
Server Operating Systems on Hosting Servers as well as installation
and management of the Clustered Environment redundancy.
The option(s) applicable to Your Hosting Solution will be
specified in the Order Form.
2.3 All of Our Managed OS Service options
provide:
2.3.1 Installation and maintenance of the selected
Operating System(s) on Your Hosting Servers;
2.3.2 Hardening of the selected Operating System using Our
current Operating System build guidelines;
2.3.3 Support of the Operating System and installation of
Security Patches and Service Packs released or recommended by the
Operating System supplier;
2.3.4 The management of up to ten Operating System user
accounts. For additional charges, We can manage additional user
accounts;
2.3.5 Installation of five accounts for secure VPN
connections to allow You to maintain Hosted Applications remotely;
and
2.3.6 For additional charges, You can use Us to implement
a non-standard Operating System solution and perform Operating
System modifications.
2.4 Our Managed OS Clustered Environment Service option
provides:
2.4.1 Installation and configuration of the Clustered
Hosting Servers;
2.4.2 Testing of the Clustered Hosting Servers for
Failover and Fallback;
2.4.3 Management of the Clustered Environment redundancy;
and
2.4.4 Monitoring of the operation of the Clustered
Environment, to establish whether it is operating within agreed
parameters.
2.5 In addition to the Managed OS deliverables specified
above, the Microsoft Clustering service option includes:
2.5.1 Active/Active or Active/Passive Cluster
configuration; and
2.5.2 Cluster support for Microsoft SQL 2000
databases.
3. Service Provision Requirements
3.1 In order for Us to provide the Managed OS Service, the
following requirements apply:
3.1.1 You must give Us at least five Business Days prior
written notice before Your Software is installed on a Hosting
Server;
3.1.2 You must give Us at least three Business Days prior
written notice before an enhancement, upgrade or other modification
is made to Your Software that may affect the performance, security,
integrity or any other aspect of Your Hosting Solution;
3.1.3 You must ensure that any remote equipment used to
access a Hosting Server to modify or upload content or for other
similar purposes has a static IP address;
3.1.4 We must be provided with root or administrative
access to each Hosting Server covered by Our Managed OS Service;
and
3.1.5 You must not have root or administrative access to
any Hosting Servers covered by Our Managed OS Service.
4. CHARGES
The following categories of charge apply to Our Managed OS
Service:
Service component | Category of Charge | Nature of Charge |
|---|
Microsoft OS Management | Installation & basic configuration of the Hosting Server Management of Operating System | Non recurring charge (NRC) Monthly recurring charge (MRC) |
|---|
Linux OS Management | Installation & basic configuration of the Hosting Server Management of Operating System | Non recurring charge (NRC) Monthly recurring charge (MRC) |
|---|
Sun OS Management | Installation & basic configuration of the Hosting Server Management of Operating System | Non recurring charge (NRC) Monthly recurring charge (MRC) |
|---|
Microsoft Clustering | Installation & basic configuration of the clustered Hosting
Server Management of Operating System and Cluster redundancy | Non recurring charge (NRC) Monthly recurring charge (MRC) |
|---|
Customer-requested changes | Change of Hosting Server configurations | Non recurring charge (NRC) |
|---|
The actual charges are shown in Our relevant Managed Services
Price List, which is available on request from Cable and Wireless
Guernsey Limited, PO Box 3, Upland Road St Peter Port, Guernsey GY1
3AB, or by calling Business Sales on 01481 700600, or on Our
website at http://www.surecw.com/
The charges for changes that you request will be agreed between
You and Us at the time each change is requested.
5. General Terms and Conditions
You should refer to the C&W Data Centre General Terms and
Conditions for additional clauses under each of the above headings
and in particular for the following:
| Special Provision of Service | Use of Service | Connection of Equipment to the Service |
| Security | Domain Name | Charged Domain Name |
The Network
Security | Common Gateway Interface | Intellectual Property Rights |
| Confidentiality | Acceptable Use Policy | Export Control |
| Fault Repair | Term of Service | Temporary Service |
| Interconnection | Payment | Deposits and Payments in Advance |
| Default | Cancellation | Suspension |
| Termination | Call Monitoring and Recording | Accommodation, Power and Lightning Protection |
| Information and Permissions | Access to Premises | Complaints and Arbitration |
| Assignment | Copyright | Duration and Entire Agreement |
| Liability | Matters Beyond Reasonable Control | Notice |
| Use of Information | Severability | Variation |
| Waiver | Law | |
Issue 1
September 2003