Tuesday 12 January 2010
TECHNICAL PROBLEMS AFFECT MOBILE TELEPHONE USERS IN LAXEY
The current bad weather has affected Sure’s
mobile telephone network in Laxey.
It is believed that the extreme weather is
preventing Sure’s transmitter on top of Snaefell from working
properly. As a consequence, reception has been lost in the Laxey
area.
Sure customers attempting to use their mobile
phones in the Laxey area have not been able to get a signal since
late this afternoon, and they will not be able to get a signal
until tomorrow (Wednesday 13 January) due to access restrictions on
the Mountain road.
Mike Stanton, Country Manager of Sure Isle of
Man, said: “Our network covers the vast majority of the island and
is generally very reliable, but the inclement weather conditions
that we are experiencing at the moment have affected one of our
transmitters. Our local engineers will go to the transmitter at
first light tomorrow, and will fix the problem as quickly as
possible. We would like to apologise to customers for this
disruption, and for any inconvenience that it may cause.”
Update: Wednesday 13 January 2010
TECHNICAL PROBLEMS CONTINUE TO AFFECT MOBILE USE IN LAXEY
Sure’s mobile telephone network in Laxey will
remain out of action until either the Mountain Road is open again
or weather conditions improve to allow the technicians to reach the
transmitter.
Sure’s transmitter on top of Snaefell incurred
technical difficulties yesterday afternoon [Tuesday 12 January] as
a result of the extreme weather conditions. Since then, reception
has been lost in the Laxey area and Sure customers attempting to
use their mobile phones in the area have not been able to get a
signal.
This morning [Wednesday 13 January] Sure
engineers tried to reach the transmitter, but conditions were too
treacherous. They will not be able to restore the mobile network in
Laxey until the weather has improved significantly and they are
able to walk to the tower, which is located close to Snaefell’s
highest point. Weather forecasts indicate that it could be a week
before the necessary work can be carried out on the
transmitter.
Mike Stanton, Country Manager of Sure Isle of
Man, said: “I can only apologise to customers for any inconvenience
caused by this disruption. We had hoped to rectify the problem at
first light this morning, but it became evident very quickly that
it was simply too dangerous to allow anyone to get to our
transmitter.
“The Mountain Road is closed, and getting to
the top of Snaefell is impossible in the current conditions, so we
will have to wait until the weather has improved. Obviously we want
to restore our network service to its usual excellent standard as
quickly as possible, but the safety of our staff must come first.
While we wait for the weather to improve, I can only apologise to
those customers who have been affected and we will keep you updated
on progress.”