Roaming
Stay in touch away from the Island
One of the most useful features of mobile phones is the fact
that you can take them away with you so that you can stay in touch
with friends and family while you're out of the islands.
In order to use your Sure mobile in another country, you'll need
to check that we have a 'roaming agreement' with at least one
network in the country or countries you are visiting.
Extended Roaming Coverage: A number of our Roaming Partners
offer extended mobile coverage into other countries. This can lead
to confusion. For example you may have visited Barbados but see
Jamaica as the visited destination itemised on your bill. This is
due to the Roaming Partner using a single billing identifier
covering multiple destinations. This is a list of our current
partners who operate extended networks:-
| Partner | network | extended networks / countries covered |
|---|
| BPL Mobile | India | Afghan Wireless Afghanistan |
| | | Azerfon Azerbaijan |
| | | Teletalk Bangladesh |
| | | Libertis Gabon |
| | | Telma Madagascar |
| | | UTL Uganda |
| | | MTN Zambia |
| Cellcom | Israel | Telmob Burkina Faso |
| | | CLARO Dominican Republic |
| | | Celcom Liberia |
| Digicel | Jamaica | Anguilla |
| | | Antigua/Barbuda |
| | | Aruba |
| | | Barbados |
| | | Bermuda |
| | | Cayman Islands |
| | | Dominica |
| | | Grenada |
| | | Haiti |
| | | Samoa |
| | | St. Lucia |
| | | St.Vincent & Grenadines |
| | | Turks & Caicos |
| Digicel | Papua New Guinea | Tonga (unilateral outbound only. SURE customers on Digicel
network) |
| | | Vanuatu (unilateral outbound only. SURE customers on Digicel
network) |
| | | Fiji (unilateral outbound only. SURE customers on Digicel
network) |
| MegaFon | Russia | Aquafon Georgia |
| | | BiMoCom “MEGACOM” Kyrgyzstan |
| | | EVENTIS Mobile Moldova |
| | | Megafon Tajikistan |
| Mobitel | Slovenia | iPKO Kosovo |
| Scancom | Ghana | Lonestar Liberia |
| | | MTN Irancell Iran (unilateral inbound only. MTN Irancell
customers on SURE network) |
| Turkcell | Turkey | KKTCELL North Cyprus, Turkish Republic (unilateral outbound
only. SURE customers on KKTCELL network) |
| VimpelCom | Russia | Armentel Armenia (unilateral outbound only. SURE
customers on Armentel network) |
| | | Mobitel Georgia |
| | | TACOM Tajikistan |
| | | URS Ukraine (unilateral outbound only. SURE customers on the
URS network) |
| | | Unitel Uzbekistan (unilateral outbound only. SURE customers on
Unitel network) |
To use BlackBerry, mobile internet, picture messaging or
any other GPRS-based services away from home, you will need access
to a GPRS network for data roaming.
You'll also need to check that you have the right kind
of phone for the country you're visiting.
You should also note that when you are roaming
you will be charged to access your voicemail, and you may be
subject to additional charges when people leave you voicemail
messages as well. In order to avoid charges when people leave
you voicemail messages, the best thing to do is set your mobile up
to divert straight to your voicemail. To do this dial the
following number: **21*171#. To de-activate upon your return
dial the following number: ##21#.