Sure mobile is to compensate all its customers in the Isle of Man after they experienced some disruption to service quality.
  
Sure mobile customers experienced call quality problems over the bank holiday period. This technical issue, affecting equipment supplied by Nokia (which designed and built the network), was compounded because the bank holiday period meant that technical assistance was harder to engage than normal.

As a goodwill gesture, Sure mobile will give some credit to all its Pay monthly and Pay as you go customers.

Simon Last-Sutton, Commercial Director for Sure mobile in the Isle of Man, commented:

“We would like to apologise to any customers inconvenienced by these technical problems. Our network is now operating back at full capacity and customers are enjoying our usual high standard of call quality. Our engineering team is now working to ensure that this problem does not happen again. We are a customer focused organisation which is why we have decided to be proactive and will, as a sign of goodwill, credit our customers alongside this apology.”