Pre-booked Conference Calls
Service Specific Terms and conditions
The C&W Conference Call Service enables three or more people
to participate in a telephone Call simultaneously. It is a
Service offered by the C&W Customer Service Centre (CSC) and
can be achieved in two ways:
a) The participants dial in to a specified number and use a PIN
number to access the Conference Call (Dial In); or
b) The CSC calls each participant and invites them to join the
Conference Call (Call Managed).
SECTION 1 – Service Specific Terms and Conditions
These C&W Service Specific Terms and Conditions should be
read in conjunction with the C&W General Terms and
Conditions. Where there is conflict these Service Specific
Terms and Conditions supersede the General Terms and
Conditions.
1. Definition and Interpretation
The C&W General Terms and Conditions include definitions.
These definitions are in addition:
"Call Managed" means the Service whereby You
specify the time of the Call and We call each Delegate to ensure
they are all on-line at the start of the Call
"Conference Call" means a Call made between
three or more Delegates each using a different telephone
"Contact Number" means the telephone number You
tell Us should be used to contact You on any matter regarding a
Conference Call
"Delegate" means an individual who is taking
part in the Conference Call
"Dial In" means the Service whereby You specify
the time of the Call and we issue You with a specific telephone
number and security PIN which You pass on to each Delegate so they
can dial in to join the Conference Call
"Normal Working Day" means Monday to Friday
between 0800 and 1700 hours (excluding public or bank holidays in
the Bailiwick of Guernsey)
"PIN" means the special Personal Identification
Number issued to You by Us which is used by each Delegate to join
the Conference Call
"Set-up Fee" means Our published fixed
administration charge which may be amended from time to time
"Telecommunications Equipment" has the same
meaning as in section 31 of the Telecommunications (Bailiwick of
Guernsey) Law, 2001.
2. Provision of Service
2.1 We will provide the Service to You on the date that You have
requested.
2.2 If You do not book the Conference Call in advance We
will use reasonable endeavours to provide You with the Service at
the time You require but cannot guarantee that the Service will be
available and cannot be held responsible for any loss that You or
others might sustain as a result.
2.3 The Conference Call Service is limited to 30 Delegates on
separate telephones at any one time.
2.4 You can book a Conference Call to be held at any time, i.e.
24 hours 365 days so can conveniently include Delegates in any time
zone.
2.5 You must give Us a Contact Number that We can call if We
have any issues with the provision of the Service.
2.6 We will confirm receipt of a booking made by telephone, fax
or email within one Normal Working Day of receipt by calling the
Contact Number provided by You. If You do not receive such
confirmation it is Your responsibility to check with Us that the
Conference Call has been booked. We cannot be held
responsible for the non-provision of a Conference Call, which has
not been confirmed by Us.
3. Use of the Service
3.1 If You use the Call Managed Service it is Your
responsibility to ensure that all Delegates will be available at
the agreed time for the Conference Call. You must provide Us
with a list of the Delegates' telephone numbers well in advance of
the booked time for the Conference Call and preferably when the
Conference Call is booked.
3.2 If You use the Call Managed Service all Delegates that
respond to Our Call inviting them to join the Conference Call will
be added to the Conference Call in the order We call them.
3.3 If You use the Dial In Service it is Your responsibility to
ensure that You initiate the Conference Call in sufficient time to
receive the incoming Calls from the other Delegates.
3.4 When You book a Dial In Conference Call We will issue
You with a specific telephone number and security PIN. It is
Your responsibility to pass on both the telephone number and the
security PIN to the other Delegates.
3.5 When Delegates make a Call to the specific telephone
number and use the security PIN to Dial In they join the
conversation immediately.
3.6 Delegates can be anywhere in the World, and
therefore the Conference Call can include local, national and
international Calls.
4. Charges
We will charge You in accordance with Our published
prices. Both the Dial In and Call Managed Services currently
include a Set-up Fee plus Call charges. The charging
structure and published charges are subject to change.
5. Payments
We will invoice You for the provision of the Service on Your
normal periodic telephone bill. If You do not rent one of Our
exchange lines a bill will be sent to the postal address You give
Us. All invoices are payable in full and shall be paid by You
to Us.
6. Cancellation
6.1 Cancellation charges will apply if You cancel the Service
within 24 hours of the booked time for the Conference Call:
a) Within 1 (one) hour of the time booked for the
Conference Call – 100% of the Set-up Fee
b) Within 24 (twenty four) hours of the time booked for the
Conference Call, but not within 1 hour – 50% of the Set-up Fee
c) More than 24 hours – no charge
6.2 If You fail to cancel the Service and do not make use of the
Conference Call, You will still be liable to pay the Set-up Fee and
We will bill You in the usual way.
7. Customer Premises Equipment
7.1 Each Delegate will need an ordinary telephone to access
the Service. It is Your responsibility to ensure that if two
or more Delegates are to use the same telephone it is suitable for
such purpose.
7.2 A Delegate can access the Service using a mobile handset but
the quality of the Call will depend on the quality of the service
provided by the Telecommunications Network it is using and the
coverage in that location.
8. LIABILITY
We are not responsible for the working or otherwise of any
Telecommunications Network run by an Other Licensed Operator and
cannot be held responsible for poor quality of service or access
difficulties caused by Other Licensed Operators.
9. General Terms and Conditions
You should refer to the C&W General Terms and Conditions for
additional clauses under each of the above headings and for the
following:
| Special Provision of Service | Telecommunications Equipment |
| Fault Repair | Relocation and Reconfiguration |
| Term of Service | Temporary Service |
| Interconnection | Default |
| Deposits | Suspension |
| Termination | Call Monitoring and Recording |
| Accommodation, Power and Lightning Protection | Information and Permissions |
| Confidentiality | Complaints and Arbitration |
| Assignment | Copyright |
| Duration and Entire Agreement | Indemnity |
| Law | Matters Beyond Reasonable Control |
| Notice | Use of Information |
| Severability | Variation |
| Waiver | |
May 2005
Cable and Wireless Guernsey Limited,
PO Box 3
Upland Road
St Peter Port
Guernsey. GY1 3AB