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Mobile

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The best things in life are simple, so why shouldn't mobile phone services be too? Sure has a state of the art mobile network with great coverage, excellent call quality, and range of clever new price plans - not to mention superb value for money.

What would you like help with?

How do i set up my iPhone?: iPhone set up user guides and Manual
How do I select Sure as my mobile operator when visiting the island?: Instructions for choosing Sure as mobile operator
I am on pay monthly, why don’t I get unlimited texts like on pay as you go?: This refers to PAYG offer of free texts and free mobile data.
I’m on BlackBerry PAYG and already get free data, what happens when I top up?: This refers to PAYG offer of free texts and free mobile data.
When does the free texts and data offer end?: This refers to PAYG offer of free texts and free mobile data.
When will I know that my free SMS and Internet is active?: This refers to PAYG offer of free texts and free mobile data.
Who can I send my free texts to?: This refers to PAYG offer of free texts and free mobile data.
If I top up with £15 one week, then £15 the next week, does my fair usage limit get added to what’s left already?: This refers to PAYG offer of free texts and free mobile data.
Can I use my free texts and Internet when roaming?: refers to PAYG offer of free texts and free mobile data
Can I download mobile content from the Sure Live! portal using my free Internet?: This refers to PAYG offer of free texts and free mobile data.
What does port mean?: This FAQ relates to MNP (Mobile Number Portability)
When do I receive my free text and Internet after I have topped up?: refers to PAYG offer of free texts and free mobile data
What is Sure 50 and can I have it?: This FAQ applies to Sure 50 tariff
I have an iPhone and need an unlimited data package – do you have one?
What happens if I top up just before the offers ends?: This refers to PAYG offer of free texts and free mobile data.
Where are my bundled texts valid to?
Can anyone maliciously port my number?: This FAQ relates to MNP (Mobile Number Portability)
What happens if I go over the fair usage limit?: This refers to PAYG offer of free texts and free mobile data.
I’m an All in One (Pre Paid SIM) customer, do I get free SMS and Internet when I top up by £15 or more?: This refers to PAYG offer of free texts and free mobile data.
How long will it take to port my number to my new Network Provider?: This FAQ relates to MNP (Mobile Number Portability)
How long do I receive my free 100MB Internet booster for on Sure 800?: This FAQ applies to Sure 800 tariff
How many minutes and texts do I get with Sure 800?: This FAQ applies to Sure 800 tariff
Can I be refused to port?: This FAQ relates to MNP (Mobile Number Portability)
I am currently a contract customer; can I join the new Network Provider as a pay as you go customer?: This FAQ relates to MNP (Mobile Number Portability)
Will I need a new SIM card?: This FAQ relates to MNP (Mobile Number Portability)
How often can I port my number?: This FAQ relates to MNP (Mobile Number Portability)
How long will I be without cellular services whilst being ported?: This FAQ relates to MNP (Mobile Number Portability)
Will all the products and services I currently have be moved automatically to my new Network Service Provider?: This FAQ relates to MNP (Mobile Number Portability)
Where are my bundled minutes valid to?
Can I upgrade to Sure 800 even though I am in the middle of a contract?: This FAQ applies to Sure 800 tariff
If my number is suspended, can I port my number?: This FAQ relates to MNP (Mobile Number Portability)
I currently have a contract with my Service Provider; can I still port my number?: This FAQ relates to MNP (Mobile Number Portability)
When does the Sure 800 offer end?: This FAQ applies to Sure 800 tariff
If I port my number will I lose any of my free minutes/airtime voicemail etc?: This FAQ relates to MNP (Mobile Number Portability)
I am not the account holder of my number, can I port my number?: This FAQ relates to MNP (Mobile Number Portability)
How do I change my Network Provider?: This FAQ relates to MNP (Mobile Number Portability)
What is MNP (Mobile Number Portability)?: This FAQ relates to MNP (Mobile Number Portability)