SureDial Business Service
Specific Terms and Conditions
The C&W SureDial
Business Service (the "Service") enables Isle of Man customers to
make Calls from their existing telephone line by simply dialing a
prefix of 13545 before the number they wish to dial.SECTION 1 – Service Specific Terms and
ConditionsThese C&W Service
Specific Terms and Conditions should be read in conjunction with
the C&W General Terms and Conditions, the terms of which are
incorporated into this agreement. Where there is conflict these
Service Specific Terms and Conditions supersede the General Terms
and Conditions.
1. Definition
and Interpretation
All words, phrases and
terms used in these Service Specific Terms and Conditions shall
have the meanings given to them in the C&W General Terms and
Conditions except where they are re-defined in these Service
Specific Terms and Conditions or where their meanings must
necessarily, and subject to Your and Our mutual consent, be varied
by the context in which they arise in these Services Specific Terms
and Conditions. In addition, in these Specific Terms and
Conditions:
"Analogue Product" means the
C&W product that is suitable for Analogue Services.
"Analogue
Service" means an analogue telephony service.
"Call"
means the set up, holding and ending of a transmission path through
the telecommunications system of C&W and the conveyance by
C&W of a Message over such transmission path.
"Call
Capping" means any caps that are applied to the charge for
Calls in the Manx Telecom Global Choice tariff at 1 July
2008.
"Digital Product" means
the C&W product that is suitable for Digital Services.
"Digital Service" means a
digital telephony service such as ISDN30.
"Inclusive
Minutes" means the specific number of Call minutes, if
any, that are included free of charge with Your Service as detailed
in Our Price List, which can be found at www.surecw.com.
"Minimum Call
Charge" means the minimum You must pay Us per successful
Call. If the calculated charge payable for a Call is equal to or
less than the Minimum Call Charge then You will pay Us the Minimum
Call Charge. If the calculated charge payable for a Call is more
than the Minimum Call Charge then You will pay Us the total
calculated charge for the Call.
"Minimum
Spend" means the minimum payment You must make to Us for
Calls made during each billing period as detailed in Our Price
List.
"Price
List" means the list of Call charge rates that apply to
this Service published on Our website at www.surecw.com as varied
from time to time.
"Telephone
Exchange" means Our fixed network switch and all
associated Telecommunications Apparatus used by Us to provide You
with the Service.
2. Provision of
Service
2.1 We will make the
SureDial Business Service available to You as long as You have a
working exchange line provided by a licensed telecommunications
operator in the Isle of Man. If the exchange line ceases to work
for any reason including, but not limited to a fault in the
Telecommunications Network of the licensed telecommunications
operator or termination for non-payment of a bill, We will be
unable to provide the SureDial Business Service to You.
2.2 The percentage
savings offered under the SureDial Business Service are in
comparison to Calls on the Manx Telecom Global Choice tariff at the
rates applying on 1st July 2008 (or any other date
stated on Our Price List) excluding the effect of any savings
attributable to Call Capping. The saving excludes any Inclusive
Minutes that may apply to Your Service, the saving on used
Inclusive Minutes being an additional saving.
2.3 In order for Us to
provide You with the Service You must have at least one analogue or
digital exchange line provided by Manx Telecom. If that
exchange line/s, or the interconnect link between Us and Manx
Telecom is suspended or terminated for any reason We will not be
able to provide You with the Service.
3. Use of the
Service
3.1 You can use the
SureDial Business Service provided We have received a completed
Application Form from You for the Service and any necessary
programming of Your PBX has been completed or analogue dialers
installed and Our systems updated.
3.2 The SureDial Business
Service requires that You dial 13545 in front of the full called
number for each Call, otherwise You will be billed for the Call by
Manx Telecom, from which You rent Your exchange line.
3.3 It is Your sole
responsibility to ensure You dial 13545 in front of the called
number for each Call irrespective of whether this is achieved
manually, through an auto-dialler or PBX programming.
4. Term of
Service
The Initial Term for the Service is 1 year unless You request
the 18 month Initial Term option..
5.
Charges
5.1 A Minimum Call Charge will
apply, the rate for which will be as detailed on the Price List.
Where the duration of a Call is longer than the time covered by the
Minimum Call Charge the Call will be charged on a per second
basis.
5.2 Call destinations that are
available on the SureDial Business Service will be as detailed,
together with the applicable Call charge rates, on the Price
List.
5.3 Both the Call destinations
that are available and the Call charge rates may be amended from
time to time. When amendments are made the date at which MT pricing
was derived will be that published in Our Price List. (Clause 2.2
above).
5.4 We will not charge You a
connection charge or a rental charge for using the SureDial
Business Service, however a Minimum Spend commitment as detailed in
Our Price List at
http://www.surecw.com/ will
apply.
5.6 Any Inclusive Minutes applicable to
Your Service are as detailled in Our Price List. Unused
Inclusive Minutes at the end of each billing period are not rolled
over to the next billing period.
5.7 The full monthly allocation of Inclusive Minutes will
apply in any month which is a part period, that is, the first and
last month You take the Service.
6.
Payment
6.1 Call charges will be calculated, except where We otherwise
determine, using the details recorded at Our Telephone Exchange or
provided to Us by Other Licensed Operators.
6.2 The Call duration shall be the duration from the
establishment of the means of communication to the termination of
the transmission.
6.3 Calls made using the SureDial Business Service will be
billed monthly in arrears. Except as otherwise stated in this
Agreement, payment must be made within 21 days of the date of the
bill.
6.4 Payment must be by direct debit unless otherwise agreed in
advance by C&W. Where payment is by direct debit it will be
taken on or after the date shown on the bill.
7.
Termination
7.1 You may by giving notice to Us at least 30 calendar days
before the expiry date of the Initial Term of Service, terminate
this Agreement on the expiry date. If You terminate this Agreement
during the Initial Term of Service You shall be liable for any
outstanding charges at the rate in force in Our Price List. After
the Initial Term of Service You may terminate this Agreement by
giving Us at least 30 calendar days notice in writing at any
time.
7.2 Notwithstanding Our right to terminate this Agreement
under clause 17 (Termination) of the C&W General Terms and
Conditions, We may terminate the Service if We detect an unusual
Call pattern or suspect that the Service is being used in breach of
clause 4 (Use of Service) of the C&W General Terms and
Conditions.
8. Diallers and PBX
Programming
8.1 For each Analogue Product You will receive a free
analogue dialler, which will remain Your property upon termination
of this Agreement.
8.2 Additional analogue diallers may be purchased by You
from Us separately.
8.3 For each Digital Product We may pay You up to £100
towards the programming of Your PBX to access the Service.
8.4 Cable & Wireless Isle of Man accepts no
responsibility or liability for the operation of the analogue
dialler or PBX programming.
SECTION 2 – Service Schedule
The Cable & Wireless Isle of Man Service Level Schedule
defines the standard level of Fault response and provision target
times for SureDial Business Services within the Isle of Man.
Provision of SureDial Business Service | 3 Normal Working Days or as agreed with the customer if
outside that period. (subject to any third party provisioning times) |
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C&W will provide You with the
SureDial Business Service on the terms and conditions as stated.
C&W plan to deliver a working service by the time as agreed
with You or within the maximum time for provision as stated
above.
Requests made to Us relating to
the provision of the SureDial Business Service must be made in
writing to: Cable & Wireless Isle of Man Limited, 14 Athol
Street, Douglas, Isle of Man, IM1 1JA or email
talk@surecw.com
If You require any work for the
provision of service to be undertaken outside of the Normal Working
Hours then a charge will be made based on at the rate that is
applicable at the time that the work is carried out.
Fault Support (Telephony Service)
Fault Support | Via Our Contact Centre on 0808 10 15 247 |
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(24 x 7) | |
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Fault Cover | Normal Working Hours 0800 – 1700 hours Monday to
Friday. |
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| Excluding Public/Bank Holidays |
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Fault Response | Within 8 hours of receipt of Fault report – in Normal Working
Hours only |
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Clear | Resumption of service by the end of the next Normal Working
Day. |
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Where a resolution cannot be made
at the time of reporting then We will ask You to provide Us with a
contact telephone number to enable progress on Fault clearance to
be made.
We will also:
- Provide advice by telephone
- Carry out tests and diagnostics on
the SureDial Business Service
- Work to resolve the Fault within
the agreed time period as stated in this schedule
If We respond and work on a
reported Fault and it is subsequently found not to be a Fault with
Our Service then a charge may be made based on Our rates that are
applicable at the time that the work is carried out. These rates
can be advised when You report a Fault, or at any time by dialing
01624 692200.