Mobile security tips.
Most people now own a mobile phone. Be sure that you get full
enjoyment from yours by reading our personal safety tips below:
Don’t respond to
bullyingBullying can happen to all
sorts of people at all stages of life. If you receive unpleasant
calls, texts, multi media messages or emails through a mobile phone
the best advice is not to respond.If the bullying is
persistent, tell a parent, school teacher, manager or the police.
Don’t delete nasty messages – they will be needed as evidence. In
extreme cases we can change your number if you call our Contact
Centre.
Keep your identity secure
To avoid nuisance calls and bullying, be careful who has your
number. In addition, don’t leave your name on your voicemail as it
confirms your identity.
When there is a handset about don’t do anything which you’d be
embarrassed or humiliated to see recorded and shown to
others.
Think very carefully about
sending a photo or video of yourself to someone else – it could
fall into the wrong hands.Turn off
Bluetooth on your phone if you don’t want to share content with
strangers.Keep
your handset secureDon’t leave your mobile handset lying around.
A handset is a valuable item which should be kept at all times in a
secure place. Your handset could get stolen, used to access stored
information or to contact someone in your name.
To reduce the threat of misuse, use your handset’s locking
mechanism, change it from the default setting (often 0000) and
don’t share the new code. You should also record the phone’s unique
IMEI number (you can obtain this 15 digit code by typing *#06# into
your mobile phone). You can also mark your phone with your post
code to help police identify it if found.
When out and about, be sensible about using your phone. Your
handset is a valuable item, so don’t flash it around in an unsecure
environment or leave it in an unlocked car – keep it on your person
and out of sight.
If your phone is lost or stolen call the Police and Sure immediately. We are able to blacklist your
phone so it cannot be used on our network and then can activate the
handset again if it is recovered. The police can request that other
island operators block the handset as well. When calling us our
staff will need to establish that you are the owner of the phone –
we can only act on the request of the owner or police.
For extra security, insure your handset. If it is stolen, reporting
it to the police will help with the claim.
Be careful browsing
mobile internet
Sure’s high speed mobile internet provides access to the whole
world wide web through a mobile phone. If you are a parent we
suggest you discuss with your child the sort of content which you’d
be unhappy for them to access.
If you want to stop a minor from accessing high speed mobile
internet, please telephone our Contact Centre or pop into any Sure
store.
We regularly check searches made through our Sure Live! mobile
internet homepage and will report any possibly criminal activity to
the police.
Download appropriate
content
Our Sure Live! mobile internet portal offers a range of games,
ringtones and wallpapers which are suitable for all ages. However,
other mobile internet sites have content which may not be
appropriate to under 18s.
If you are a parent, we encourage you to talk to your child about
the content they have downloaded and encourage them to show you
their favourite mobile game so you can judge whether it is
appropriate.
Always read the small
print
Before you sign up for premium content services, ensure you know
what is involved – charges can mount up very quickly. Children
should always seek the permission of an adult before accessing
premium rate content on a landline, mobile phone or via a
PC.
Be cautious making
friends online
It’s great to meet new friends from across the planet, but not
everyone has good intentions.
Don’t give out your mobile number, messenger ID, photo, email
address, physical address and especially debit and credit card
details over text or whilst chatting through high speed mobile
internet.
If your online friend wants to become an offline friend, neither
children nor adults should meet them alone. Sadly, some people
active online cannot be trusted. Arrange to meet in a very public
place and take a friend of family member along for
support.If you are a young person and
feel uncomfortable about an online relationship, tell a family
member and/or you can report online
child abuse. If you are a parent, we encourage you to talk to
your child about chat rooms to understand that not all of them are
appropriate environments for young people.STOP premium rate services
If you have signed up to a premium rate subscription (for example
to a mobile ringtone provider) and no longer want to receive that
service, try texting STOP to the sender. This will stop the service
if that short code is registered on our system.
Grumble
text has more information about how to deal with
unwanted premium rate services.
LinksStoptextbully – tips to make a
text bully stop
Cyberbullying – advice
about dealing with bullies using technology such as mobiles and the
internet
CEOP -
Child Exploitation and Online Protection Centre
Thinkuknow – great
sites for children of different ages, parents and teachers with
information about online culture and safety
Childline – anti-bullying and child
abuse charity (also call 0800 1111)
Crimestoppers – call 0800
555 111 if you have information about stolen mobile phones or any
other crimes. You could receive a reward
Our commitment to
your safetySure is a member of the Internet Watch
Foundation through its parent company Cable & Wireless
International. We will report any illegal web sites we discover to
the IWF which will both help Internet Service Providers to block
illegal content and will report criminal behaviour online to the
appropriate authorities. Illegal web sites will include: child sex
abuse images hosted anywhere in the world; criminally obscene
content; web sites with content which may incite racial hatred or
incidents of inappropriate chat or behaviour with or towards a
child online. If you identify any sites or activity online which
may be illegal, please report it directly to the IWF: http://www.iwf.org.uk/
Illegal
content
Sure Broadband is a member of the Internet Watch Foundation and
will block our customers from viewing illegal content. We will only
block sites listed by the IWF which maintains the UK’s most
recognised independent black list of illegal online content.
Illegal web sites will include: child sex abuse images hosted
anywhere in the world; criminally obscene content; web sites with
content which may incite racial hatred or incidents of
inappropriate chat or behaviour with or towards a child
online.
Our concern is with protecting Sure customers from accidentally
viewing content which may upset and/or offend them. In addition
please note that it is a criminal offence to view illegal content.
Sure Broadband neither monitors, nor censors users wishing to view
adult content. We will only block sites on the IWF black list and
will not add any other content filters onto our service.
We will report any illegal web sites or activity we discover to the
IWF. The IWF will both help Internet Service Providers to block
illegal content and will report criminal behaviour online to the
appropriate authorities. When appropriate Sure may also report any
locally hosted sites to the local police. If you identify any sites
or activity online which may be illegal, please report it directly
to the IWF: http://www.iwf.org.uk .