What “MNP” means for you?
What is “Mobile Number Portability” or “MNP”?
Mobile Number Portability (MNP) means you can
keep your mobile phone number if you decide to change from one
mobile service provider to another within the Isle of Man.
Basically; it’s a process that allows you to keep your mobile
number irrespective of who your network service provider is. So, if
you switch between service providers, you don’t have to go to the
trouble of advising all your friends/family/colleagues that your
number has changed – it stays the same.
When can I do it?
You will be able to use the MNP process from
the 29 June 2009.
On the 29 June 2009, MNP will be available
between Manx Telecom and Sure only.
Cloud 9 will implement MNP later in 2009.
Who can use the system?
MNP is available to both “Post-Paid” (Pay
Monthly) and “Pre-Paid” (Pre Pay/ PAYG) mobile customers of all
network service providers in the Isle of Man, as long as your
number hasn’t been barred or suspended.
If you are a “Post-Paid” customer you will be
able to switch unless you are barred or suspended due to
non-payment of bills.
If you are a “Post-Paid” customer you will
receive a bill for your usage up to the time your number is
switched to the new service provider.
If you are a “Post-Paid” customer and you have
not completed the minimum required term of the contract with your
existing service provider you will be required to pay the
outstanding balance of monthly rentals due under the
contract.
Post- Paid mobile services are only available
if you are aged 18 or over. If you are a “Pre-Paid” customer you
will not be able to take outstanding credit with you, and should
use it up before you switch.
How much will it cost me?
There are no charges for you to port your
number. All porting charges are met by the network service provider
that you are switching to.
What do I have to do?
1. Go to the retail shop or authorised dealer
of your chosen new service provider to request a new mobile
service, and tell them that you would like to keep your mobile
number. (Please note that porting can only be undertaken by
visiting the retail shop or authorised dealer of your chosen new
service provider and is not available by telephone or
online).
2. The staff will ask you to complete an
application form together with a “Porting Request Form”.
3. You will be asked to provide: -
a. Proof of identity – either a passport or
driving licence or an officially validated photographic identity
document;
b. In the case of a Post-Paid service, a copy
of a recent mobile bill – the name on the recent mobile bill must
match the name on the corresponding photographic identity document
used to authorise the porting request;
c. the working phone with the number you wish
to keep.
4. You will be asked to send a text from your
phone with the word “PORT” to 12345. Shop staff will be able to
help you to do this if required.
5. You will receive a text confirming that your
request has been received.
6. Provided your number is not barred or
suspended due to non-payment, your order will be processed and you
will be informed of its progress by text.
7. Your new service provider will provide you
with a new SIM card.
8. Under normal circumstances your porting will
be completed by the second working day after you complete your
request (excluding weekends and bank holidays). At that time your
number will have been moved to your new service provider and your
existing SIM card will stop working. During busy periods the port
may take longer to complete.
9. When this happens, put the new SIM card
provided by your new service provider into the phone you wish to
use. If you are unsure how to do this, you can go into the retail
shop or authorised dealer of your new service provider and they
will be able to help.
10. The process is complete.
Are there any other implications?
· Messages which have been sent to you, but not
delivered, may be erased.
· You will lose your old voicemail including
messages, any contacts stored on your SIM card, SMS, MMS and
ancillary services, and you will need to set these up again with
your new service provider.
· Your friends and family may be charged
differently when calling you after porting. Additional information
on applicable rates may be obtained from your new service
provider.
· You will be restricted from porting your
number to a third service provider or back to your original service
provider within 60 days of a previous port.
· If your new service provider fails to meet
promised coverage or other such significant parameters, then you
can reverse the porting within 30 days of your porting
request.
· Whilst all service providers will exercise
reasonable skill and care in discharging their obligations under
Mobile Number Portability, no compensation will be provided for
loss of any kind through delay, disruption or lack of service
resulting from the porting process.
Will I be bombarded with sales calls to stop me
trying to switch?
No. Your old service provider is not allowed to
contact you during the porting process to try and persuade you to
stay with them. In addition your old service provider is prohibited
from contacting you with the intention or effect of encouraging you
to return to them for mobile phone services for a period of 60 days
following the completion of the porting process. However, the old
service provider can contact you to recover outstanding
payments.