The Cable & Wireless
Jersey Limited (C&W) SureDial Home Service enables Jersey
residential customers to make calls from their existing telephone
line by simply dialing a prefix of 13545 before the number they
wish to dial.
SECTION 1 –
Service Specific Terms and Conditions
These C&W Service
Specific Terms and Conditions should be read in conjunction with
the C&W General Terms and Conditions, the terms of which are
incorporated into this agreement. Where there is conflict these
Service Specific Terms and Conditions supersede the General Terms
and Conditions.
1. Definition
and Interpretation
All words, phrases and
terms used in theses Service Specific Terms and Conditions shall
have the meanings given to them in the C&W General Terms and
Conditions except where they are re-defined in theses Service
Specific Terms and Conditions or where their meanings must
necessarily, and subject to Your and Our mutual consent, be varied
by the context in which they arise in these Services Specific Terms
and Conditions. In addition, in these Specific Terms and
Conditions:
"Call"
means the set up, holding and ending of a transmission path through
the telecommunications system of C&W and the conveyance by
C&W of a Message over such transmission path.
"Minimum Call
Charge" means the minimum You must pay Us per successful
Call. If the calculated charge payable for a Call is equal to or
less than the Minimum Call Charge then You will pay Us the Minimum
Call Charge. If the calculated charge payable for a Call is more
than the Minimum Call Charge then You will pay Us the total
calculated charge for the Call.
"Price
List" means the full list of Call charge rates published
on Our website at www.surecw.com as varied from time to time.
"Telephone
Exchange" means Our fixed network switch and all
associated Telecommunications Apparatus used by Us to provide You
with the Service.
2. Provision of
Service
We will make the SureDial
Home Service available to You as long as You have a working
exchange line provided by a licensed telecommunications operator in
Jersey. If the exchange line ceases to work for any reason
including, but not limited to a fault in the Telecommunications
Network of the licensed telecommunications operator or termination
for non-payment of a bill, We will be unable to provide the
SureDial Home Service to You.
3. Use of the
Service
3.1 You can use the
SureDial Home Service provided You have completed an order form for
the Service.
3.2 The SureDial Home
Service requires that You dial 13545 in front of the full called
number for each Call, otherwise You will be billed for the Call by
the licensed telecommunications operator from which You rent Your
exchange line.
4. Term of
Service
No minimum term of service applies to the
SureDial Home Service.
5.
Charges5.1 A Minimum Call Charge will
apply, the rate for which will be as detailed on the Price List.
Where the duration of a Call is longer than the time covered by the
Minimum Call Charge the Call will be charged on a per second
basis.
5.2 Call destinations that are
available on the SureDial Home Service will be as detailed,
together with the applicable Call charge rates, on the Price
List.
5.3 Both the Call destinations
that are available and the Call charge rates may be amended from
time to time. We will track Jersey Telecom (JT) pricing and make
Our corresponding price increases no earlier than JT and price
decreases no later than JT.
5.4 We will not charge You a
connection charge or a rental charge for using the SureDial Home
Service.
6.1 Call charges will be
calculated, except where We otherwise determine, using the details
recorded at Our Telephone Exchange or provided to Us by Other
Licensed Operators.
6.2 The Call duration shall be
the duration from the establishment of the means of communication
to the termination of the transmission.
6.3 Calls made using the SureDial
Home Service will be billed monthly in arrears. Except as otherwise
stated in this Agreement, payment must be made within 21 days of
the date of the bill.
6.4 Payment must be by direct
debit unless otherwise agreed in advance by C&WJ. Where payment
is by direct debit, it will be taken on or after the date shown on
the bill.
7.1 You may terminate this
Agreement at any time by ceasing to dial 13545 in front of the full
called number.
7.2 Notwithstanding Our right to
terminate this Agreement under clause 17 (Termination) of the
C&W General Terms and Conditions, We may terminate the Service
if We detect an unusual Call pattern or suspect that the Service is
being used in breach of clause 4 (Use of Service) of the C&W
General Terms and Conditions.
SECTION 2 – Service
Schedule
Cable & Wireless Jersey
Service Level Schedule defines the standard level of Fault response
and provision target times for SureDial Home Services within
Jersey.
SureDial Home Service. | 2 Working Days or as agreed with the customer if outside that
period. (Subject to any third party provisioning times) |
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C&W will provide You with the
SureDial Home Service on the terms and conditions as stated.
C&W plan to deliver a working service by the time as agreed
with You or within the maximum time for provision as stated
above.
Requests made to Us relating to
the provision of the SureDial Home Service must be made in writing
to: Cable & Wireless Jersey Limited, Richmond House, 8
David Place, Jersey, JE2 4TSD Fax (01534) 888292 or email
hello@surecw.com.
If You require any work for the
provision of service to be undertaken outside of the Normal Working
Hours then a charge will be made based on at the rate that is
applicable at the time that the work is carried out.
Fault Support (Telephony Service)
Fault Support | At any time: 0808 1015 24 7 |
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(24 x 7) | |
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Fault Cover | Normal Working Hours 0800 – 1700 hours Monday to
Friday. |
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| Excluding Public/Bank Holidays |
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Fault Response | Within 8 hours of receipt of Fault report – in Normal Working
Hours only |
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Clear | Resumption of service by the end of the next Normal Working
Day. |
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Where a resolution cannot be made
at the time of reporting then We will ask You to provide Us with a
contact telephone number to enable progress on Fault clearance to
be made.
We will also:
- Provide advice by telephone
- Carry out tests and diagnostics on
the SureDial Home Service
- Work to resolve the Fault within
the agreed time period as stated in this schedule
If We respond and work on a
reported Fault and it is subsequently found not to be a Fault with
Our Service then a charge may be made based on Our rates that are
applicable at the time that the work is carried out. These rates
can be advised when You report a Fault, or at any time by
dialing
0808 1015 24 7.