Sure launches small business team

Sure Business has created a dedicated team to manage the needs of its small business customers.

The telecoms operator estimates that there are around 3,000 small to medium sized enterprises (SMEs) in Jersey with between 1 – 50 staff. These businesses form the majority of the 5,000 private sector firms registered in Jersey. However, Sure’s research has indicated that these companies want a higher level of personal service than they currently receive.

Graham Hughes, Sure’s Commercial Director in Jersey, commented:

“We set out a few months ago to identify how we can improve our service to small businesses in Jersey. From talking with and listening to them it became clear that small businesses aren’t getting the personal, one to one account management which they want and need. Technology is helping businesses of all sizes to save money, work more flexibly and run operations more efficiently. Small business owners usually don’t have the time to find that out themselves – they need regular updates about technology and explanation about how it can help them. That’s a service we plan to provide.”

Sure’s Small Business Centre is located on the first floor of the Sure store in King Street. The floor has been re-designed and refurbished as a meeting area for small businesses where they can browse Sure’s product range and discuss their business requirements with the account management team.

Each SME client will have a dedicated, named account manager who will assist them on an ongoing basis. They will be supported by Sure’s freephone 24/7 Contact Centre and the staff in the Sure store.

Sure Business, the corporate division of Cable & Wireless International in the Channel Islands and Isle of Man, sells mobiles, BlackBerry, mobile broadband, SureDial Business (a fixed line solution which reduces call costs) and both on and off-island private circuits.