Sure Mobile bills delayed in post

Some Sure mobile customers have received their July bills late because of a problem at Jersey Post.

Around 6% of Sure mobile’s Jersey customers have received their bills for mobile usage in July 15 days late. The problem has been traced to a delay by Jersey Post in sending out two boxes of bills.

Sure’s Head of Billing, James McEwan commented:

“This is a rare, but regrettable situation and we hope that customers aren’t too inconvenienced by receiving their bills late. We are quite close to launching converged online billing which should overcome this sort of issue in the future.”