What would you like help with?
- How can I access My account?
- What is Sure My account
- What does each section of my bill mean?
- See an example bill, annotated to make it easier to understand.
- How do I print and download bills?
- How long will bills be kept on the Sure My account website?
- How can I add more accounts to view more bills on Sure My account?
- I signed up in the middle of the month, what will my first bill be?
- What will be on my first bill?
- How do I get a paper bill?
- What types of credit cards are accepted?
- If I have a query about my bills, what can I do?
- Will my mailed bill statements stop after I signup to access them on the Sure My account website?
- I signed up in the store and requested electronic billing, but I was never given a username or a password – what do I do?
- What should I do if I want to terminate access to Sure My account?
- Can I change my Username?
- What computer equipment do I need to use Sure My account?
- What monitor display resolution should I use with the web site?
- Can I request a detailed bill statement after Sure Cable & Wireless has withdrawn these statements, even if I have already registered for Sure My account?
- What should I do if I forget my password?
- How will I know when my bill is available?
- How should I report problems?
- Will the system be available 24 hours a day, 7 days a week?
- Can I use Sure My account to pay my bills while traveling outside the Island?
- How secure is Sure My account?
- Can I pay my bill by Direct Debit?
- How can I change my Sure account password?
- Understanding your phone bill