What would you like help with?
- MNP (Mobile Number Portability)
- Mobile internet
- Pay as you go
- Pay monthly
- Roaming
- Short code SMS
- Smart Plans
- Sure Indie
- Top up kiosks
- Voicemail
- How do I set up my iPhone?
- iPhone set up user guides and Manual
- How do I check my balance whilst roaming?
- Can I download mobile content from the Sure Live! portal using my free Internet?
- How do I select Sure as my mobile operator when visiting the island?
- Instructions for choosing Sure as mobile operator
- Can I use my free texts, minutes and Internet when roaming?
- What happens if I go over the fair usage limit for my data, texts or minutes?
- How do I top up?
- Where are my free texts valid to?
- If I have no credit, can I ask someone to call me back?
- What does port mean?
- This FAQ relates to MNP (Mobile Number Portability)
- How long will it take to port my number to my new Network Provider?
- This FAQ relates to MNP (Mobile Number Portability)
- Will I need a new SIM card?
- This FAQ relates to MNP (Mobile Number Portability)
- How do I check my current Pay as you go balance?
- How long will I be without cellular services whilst being ported?
- This FAQ relates to MNP (Mobile Number Portability)
- Can anyone move my number to another operator without me knowing?
- This FAQ relates to MNP (Mobile Number Portability)
- I am currently a contract customer; can I join the new Network Provider as a pay as you go customer?
- This FAQ relates to MNP (Mobile Number Portability)
- Can I be refused to port?
- This FAQ relates to MNP (Mobile Number Portability)
- How often can I port my number?
- This FAQ relates to MNP (Mobile Number Portability)
- If my number is suspended, can I port my number?
- This FAQ relates to MNP (Mobile Number Portability)
- I am not the account holder of my number, can I port my number?
- This FAQ relates to MNP (Mobile Number Portability)
- If I port my number will I lose any of my free minutes/airtime voicemail etc?
- This FAQ relates to MNP (Mobile Number Portability)
- Will all the products and services I currently have be moved automatically to my new Network Service Provider?
- This FAQ relates to MNP (Mobile Number Portability)
- How do I change my Network Provider?
- This FAQ relates to MNP (Mobile Number Portability)
- I currently have a contract with my Service Provider; can I still port my number?
- This FAQ relates to MNP (Mobile Number Portability)
- What is MNP (Mobile Number Portability)?
- This FAQ relates to MNP (Mobile Number Portability)
- I want to set up SMS text messaging, what is the service centre number?
- I have forgotten my mobile phone number and lost my swipe card, how can I top up?